Building a Department

Online Business Training Courses

Summary:

This course provides users with an overview of creating a Customer Service department and hiring talented customer service people.

Objectives:

After completing this course, students will be able to:

	Create a customer service organization
	Build teams
	Hire the right personalities for customer service
	Motivate customer service people
	Educate and improve customer service people
	Set up a good organizational environment
	Equip customer service for international relations

Outline:

	Forming a Customer Service Organization
	Building Teams
	Hiring Service Pros
	Motivating Service People
	Helping the Good Get Better
	Creating a Productive Environment
	Getting Help to Customer Service
	Good Service for Your Employees
	International Customer Service

Features:

	Exercises that allow users to practice the application
	A file containing the text of the exercises
	A course index
	A glossary
	A Skill Assessment

Applicability:

This course is for anyone who wants to learn about creating and maintaining good customer service.

Prerequisites:

	Customer Service: Defining Service
	Customer Service: Communicating
	Customer Service: Fixing Problems

Technical Requirements:

200MHz Pentium with 32MB Ram. 640 x 480 256-color video (800 x 600 is recommended). Windows 95 and higher (98 or higher for MindLeaders Central). Minimum Connection Speed: 28.8k. Internet Explorer 5.0 or higher (5.5 or higher for MindLeaders Central) required. Macromedia Flash player 6.0 is recommended for full functionality, but not required to play the courses. Sound card, with speakers or headphones is recommended, but not required to play the courses. JavaScript must be enabled. Netscape and AOL browsers not supported.

Copyright Information:

Terms of Use:

None